<![CDATA[Pearson Digital Support]]> <![CDATA[Outage Issue]]> We are currently experiencing an outage issue with certain installations. Our hosting team are currently working on an immediate fix.

As soon as there is an update we will post a message on the support site www.frontersupport.com

-Fronter apologies for any inconvenience this may be causing-

]]> <![CDATA[Issue with Atomwide IDP]]> The atomwide IDP is currently unavailable therefore users using 'Unified Sign On' (USO), will not be able to login to Fronter.

We will update the support site www.frontersupport.com as soon as there is feedback

-Pearson Fronter-

]]> <![CDATA[Improvements for archived rooms]]> We are pleased to announce a forthcoming minor change in archived rooms. This change will be released for Y11 on Thursday, May 24th.

Currently, when a room is archived, only users with contributions (content owners) are able to view their content. Users without content have no visibility of others content, even if they had this prior to archiving.

As of May 24th, when a room is archived, we preserve read-­access that regular users had to resources. Both users with content (content owners) and users without content will be able to see content they could see prior to archiving.

]]> <![CDATA[Forthcoming changes in custom design tool]]> In preparation for our Y12 release, the current tool for creating custom designs is gradually being phased out. As of Monday, May 21st, the existing custom designs will still be available for use, but will no longer be editable.

Then, during or after the summer, prior to upgrading your Fronter installation to Y12, we will be in touch with you to upgrade your current custom design, if you have one, to a brand new one in line with the Y12 experience.

In the development work for the Y12 release, WCAG 2.0 accessibility guidelines have played a central role. Accordingly, the custom design toolset will be entirely replaced with a new one that will better ensure compatibility with these guidelines also in custom designs.

]]> <![CDATA[Summer Games Ready-to-go Room! ]]> You can now download our new Summer Games room!  Please click here

The Fronter Summer Games room is packed full of ideas and information for all ages. Find out about the 2012 Summer Games, the history of the Games, famous athletes and the venues. Counting down to July 2012!

]]> <![CDATA[Authentication times out when accessing Liveroom]]> Description: When trying to access Liveroom you get the Liveroom work view and the pop up for connecting to host and authentication. How ever the authentication procedure times out.

Workaround: There is unfortunately no workaround for this issue, and we have reported this to the service provider.

]]> <![CDATA[Fronter is currently experiencing latency issues]]> We are currently working to resolve the fault. An update will be posted as soon as there is feedback.

We sincerley apologise for any inconvience this may have caused.

]]> <![CDATA[A note on the Elluminate launch page ]]> While starting a Liveroom or Meeting session in Fronter, the launch page currently mentions a Blackboard Collaborate web conferencing update on March 31st.

Please note that this update does not apply to the Live! v10 suite currently integrated to Fronter.

]]> <![CDATA[Change in ILP for school leader role]]> As a part of an overall performance improvement effort and a bug fix, on Monday, March 26th a change regarding the setting "U21 School leader group" is introduced. This is a local setting related to the new School leader role that was recently introduced in the ILP tool.

This setting will now have to be set on the specific group containing the students to which the School leader should have access. Usually, this will be the "All students" group under 02 Policy Groups. That is, it will not be sufficient to enable the setting on the school node higher in the structure.

If you have started to use the new ILP functionality with school leader roles, please note that from Mon, March 26th onwards you may need to mend the setting as described above.

]]> <![CDATA[Your feedback on frontersupport.com]]> Once again thanks go out to all of you who participated in this winter's support site survey! Please see below for a brief summary of some demographics, survey results, and forthcoming site improvements.

  • 71% of you visit the site daily or weekly
  • 65% of you have an administrator role in Fronter
  • 33% of you visit the site mainly for News and frontpage updates (largest single category)
  • 62% of you generally find what you are looking for on the site
  • 87% of you find the overall contents of the site fair or above

To further improve the usefulness of the information we provide you with, and to speed up retrieving what you are looking for, we are in the progress of significantly improving the content search engine used at the site. Please stay tuned for further updates! Also the look and feel of the site will be subject to some revision during this spring. Apart from that, naturally, we aim at keeping the site up-to-date with news, FAQ articles, updates on current issues and limitations, and also forthcoming changes.

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